Terms & Conditions

1. Agreement to These Terms

These Terms & Conditions ("Terms") govern all services provided by L.A. Elite Window Cleaning, Inc. ("L.A. Elite," "we," "us," or "our") to you ("Client," "you," or "your"). By scheduling, paying a reservation for, or accepting our services, you agree to these Terms. If you do not agree, do not book service.

We may update these Terms at any time without prior notice. The version in effect on the date of your service applies to that service.

2. Services & Estimates

• We provide residential and commercial exterior cleaning services, which may include window cleaning, screen and track cleaning, pressure washing, solar panel cleaning, glass protection coatings, and add-on treatments.
• All quotes and estimates are good-faith estimates, not guaranteed prices. Pricing is based on publicly available property information and is confirmed and finalized on-site at the time of service. Final pricing may vary based on actual conditions, access, surface materials, level of buildup, and scope of work.
• Current pricing and service descriptions are available at elitewindowcleaning.net.

3. Right to Refuse or Cancel Service

L.A. Elite reserves the right to refuse, cancel, decline, or discontinue service at its sole discretion, including for unsafe conditions, inaccessible property, abusive conduct, non-payment, or any reason we deem appropriate. We do not discriminate on the basis of any protected characteristic.

4. Scheduling, Reservations & Cancellations

• A reservation may be required to confirm and schedule service.
• Cancellations or reschedules made 48+ hours in advance: your reservation is protected — returned or applied to your next service.
• Cancellations or reschedules within 48 hours: the reservation is processed as payment for the reserved appointment and does not carry forward. A new reservation is required to rebook.
• We reserve the right to reschedule due to weather, safety, equipment, or staffing conditions.

5. Payment Terms

• Payment is due in full at the time of service completion, unless otherwise agreed in writing.
• Accepted methods and any associated fees (for example, card-processing fees) and discounts (for example, cash discounts) are presented at the time of service.
• Past-due balances may incur reasonable late fees and collection costs to the extent permitted by law.

6. Scope of Cleaning — What's Included

• Standard service includes the agreed cleaning plus a courtesy wipe-down of ledges, tracks, and screens. A courtesy wipe-down is a complimentary best-effort service — it is not a detailed wash or restoration and is provided as a courtesy, not as a separately purchased service.
• Detailed screen washing, track detailing, hard water stain removal, glass coatings, and other enhancements are separate paid add-on services and are only performed when expressly purchased.
• Standard window cleaning does not include post-construction cleanup (paint, stucco, plaster, adhesive, mineral overspray, or construction debris); these are specialized add-ons quoted separately.
• Pressure washing uses water and pressure and does not guarantee removal of oil, grease, paint, deeply embedded stains, or permanent staining/etching. Results vary by surface, material, age, and condition.

7. Satisfaction Guarantee (Cleaning Quality)

If you notice streaks, missed spots, or other issues directly related to our cleaning work, notify us within 7 days of service completion and we will return to address them at no charge.

• This guarantee covers our workmanship only.
• It does not cover soiling or changes caused by weather, rain, sprinklers, other contractors, pets, or anything outside our work.
• Notification must be received within the 7-day window.

8. Property Damage — Reporting Requirement

This is separate from the cleaning guarantee above and is important:

• If you believe our service caused physical damage to your property, you must notify us in writing within 30 days of the service date.
• Claims reported after 30 days will not be acknowledged or honored, because we are unable to meaningfully investigate or verify damage after that period.
• Timely reporting allows us to inspect, document, and fairly resolve any legitimate issue.

9. Limitation of Liability & Pre-Existing Conditions

• We take care in every home, but L.A. Elite is not responsible for pre-existing conditions, including but not limited to: already-damaged or improperly installed windows, failed seals (fogging/condensation between double-pane glass), cracked or compromised glass, deteriorated caulking or framing, loose or aging screens, worn paint or stucco, and prior hard water etching.
• We are not liable for damage that occurs from disclosed or undisclosed defects, faulty construction, or normal wear that cleaning may reveal or aggravate despite reasonable care.
• To the maximum extent permitted by law, our total liability for any claim is limited to the amount paid for the specific service at issue.
• We are not liable for indirect, incidental, or consequential damages.
• Nothing in this section limits liability that cannot be limited under California law (such as liability for gross negligence or willful misconduct).

10. Privacy & Third Parties

• We collect only the information needed to provide service and run our business (such as name, contact information, property details, and payment information).
• We do not actively sell your personal information.
• We use third-party service providers (such as payment processors, scheduling tools, mapping/property-data sources, and analytics or advertising platforms) that operate under their own terms and privacy policies. We are not responsible for the data practices of these third parties, and your use of our website and services is also subject to those third parties' policies.
• How we collect, use, share, and protect your information — including how to opt out of text messages — is described in full in our Privacy Policy.
• For privacy questions, contact us at the information below.

11. Customer Reviews & Feedback

• We welcome honest feedback and reviews, including criticism of our work.
• Nothing in these Terms restricts your right to share a truthful review of your experience.
• However, we reserve all rights and remedies available under law regarding statements that are knowingly false, fabricated, or defamatory, or that concern claims you failed to report within the required windows above.

12. Dispute Resolution

We want to resolve any concern quickly and fairly. The following process applies before any formal action:

1. Step 1 — Notice & good-faith resolution. Before initiating any formal proceeding, you agree to first notify us in writing and give us a reasonable opportunity (at least 30 days) to investigate and resolve the issue. We will work in good faith toward a reasonable resolution.
2. Step 2 — Arbitration. If the matter is not resolved, disputes shall be resolved by binding arbitration administered in California under applicable rules, rather than in court, on an individual (non-class) basis.
3. Small-claims carve-out. Either party may bring a qualifying dispute (such as an unpaid balance) in small claims court instead of arbitration.

This Agreement is governed by the laws of the State of California, and venue (for any matter not subject to arbitration) lies in the county of our principal place of business.

13. General

• If any provision is found unenforceable, the rest remain in effect.
• These Terms are the entire agreement regarding our services and supersede prior understandings.
• Our failure to enforce any provision is not a waiver of it.

14. Contact

L.A. Elite Window Cleaning, Inc.
elitewindowcleaning.net
(323) 749-9274 · quote@elitewindowcleaning.net